When and who to reach for assistance? 

During office hours - Monday to Friday 8.30 AM - 5 PM

1. Your caretaker - for questions about your check in, room inventory, small repairs, keys/keyfob.
2. Our customer service  - for general questions and assistance about the booking process, your contract, rent payments and more.
3. Guestcompass support  - keyless assistance for problems with your keyless registration and access to your room.

Outside office hours - Weekends & evenings

1. RA-team of your building - (RA's have their residence in some buildings) - questions about your stay, assistance with check in, missing inventory, communal events, show directions of any kind. Their e-mail can be found at each building info.
2. Guestcompass support - keyless assistance for problems with your keyless registration and access to your room.
3. Our out of office call center - for emergencies only.

E-mails

Are you a tenant? Contact Lieven De Key via info@lievendekey.nl

Are you a candidate in the booking process? Contact the Short Stay team via reservations@lievendekey.nl

Repairs

1. Arrange your repair request online or via the phone: 
   1. Online (24/7) - You can choose an available date and time that meets your schedule.
   2. Call Lieven De Key (during office hours) - To contact our Service Centre, please click on the link below or call +31 20 - 6214 333. *Outside office hours you will automatically be transfered to our emergency service.