If all goes well..

  1. You have deregistered from your address with the Municipality,
  2. Your rent is paid till the end of your tenancy, 
  3. Your room is left in the right condition,

- your deposit will be refunded to the credit card we have on file from the initial booking payment. This isn't necessarely your card, if someone else paid for you.

- if you didn't pay your rent by credit card but iDeal or paid after booking via banktransfer?  Your bank account isn't automatically registered to refund it to. Please share the info we need via the form below. 

- We refund to you as soon as possible, at least within 90 days - Don't expect it sooner than 3 weeks time because of room inspection, check of deregistration Municipality and time to process many deposits around the same time. 

Room inspection - You can depart before end of your lease - a room can be checked by caretaker or assistans, when the keys are returned or the lease has ended. Deposit is still processed after end of lease, not before.

Didn't leave your room with care or no keys returned on time? - costs for disposal of items and missing keys will be deducted from your deposit. The caretaker will report his findings and costs to the tenant and administration department within 2 weeks after end of lease date.

We ask you for your patience. We do our very best to process hundreds of deposit refunds as soon as we can. We understand that our tenants are waiting for it with sorrow. Trust us, we want to process them as soon as possible too. As it will save us a lot of e-mail traffic :)

(you won't receive a notification when it is being processed - haven't received your deposit between 4-12 weeks after end of lease? Feel free to contact us in this matter.)

You might need to re-think which card is used for the booking payment, it might not have been your own card/bank.

Be aware: As a result of rounding differences your deposit refund may show a deviation of 10 cents. For example:  If you have paid € 100,- deposit, the reimbursement can vary between € 99.90 and € 100.10.



Do I need to fill in the form?

Only when you have paid your deposit in a different way as paid by credit card / your credit card expired or no longer have access to the initial card. Then you are asked to share a bank account instead where we can proces it to - via the form at the bottom.

Deposit delayed? Have you deregistered from the Municipality already?*

Your deposit refund will only be released when you are no longer registered on the address of your tenancy. Deregistration is required, when you no longer live and no longer have a tenancy at the rented address! Questions if deregistration succeeded, can't be answered by us, but by the Municipality only.

When your deregistration fails or isn't done in time - local (tax) authorities can charge you for a time after your tenancy has ended with us, but were still registered on the address. Please be aware of this!

*this does not apply to summer school students, as they do not register on the address.

To which credit card will you refund my deposit?

Your deposit will be refunded to the credit card that you used when booking your room. Attention: this is not necesssarily the same as your bank account or credit card used for rent payments during your lease.

Activated a direct debit for your montly rent payments?

Then it can be possible that your deposit will be refunded to that (direct debit) SEPA bank account (refund to credit card can be overruled). Please check both - credit card ánd bank account

My initial booking payment was not paid by credit card, how do I get my deposit?

Please fill us in with your bank details before the end of your stay, so we are able to set up a bank transfer. Please note: a SEPA account is without additional costs and it needs to be open/available for at least 3 months after the end of your tenancy.

How much is my security deposit?

This is stated in your tenancy agreement. first notice and article 3.5 or 3.7 This will be released after the end of your lease. This deposit is not to cover for your final rent. Positive amount on your balance will be paid back together with your deposit.

Can I have my deposit back in cash? On check out day?

We have no cash. You will have it back the way we received it from you. And won't have it refunded to you on the day you check out. See the text above.

Can my deposit be used for my last month rent?

No - You are obligated to pay the rent in advance ánd till the end of your tenancy agreement, also when you plan to leave days or weeks before. Please note: Your tenancy cannot be shortened and is not allowed to sublet.

Deposit refund proces via bank transfer

This bank transfer is free of charge when your bank is located in a SEPA country. For non SEPA countries a transfer bank can deduct about € 20 to € 50,- transfer fee from the deposit amount we transfer. We do not cover for the expenses.

1. Please fill in the form below completely and click on send. We will transfer the deposit to this account after the end of your tenancy agreement.

2. Unfortunately, we cannot refund the deposit to another credit card than the one you used when you booked the room.

3. if you do not receive a reply/answer within 5 working days - contact us please and send a new form.


Deposit refund bank account information

De Key residency
Only required for USA and Canada bank account