DEPOSIT REFUND WITHIN 21 - 90 DAYS AFTER THE END OF TENANCY​

IF...

1. You have deregistered from your address with the Municipality,

2. Your rent is paid till the end of your tenancy,

3. Your room is left in the right condition, all clean and now belongings left behind. 

THEN...

• Your deposit will be refunded to the creditcard we have on file from the initial booking payment.
  • If someone else paid for you, this isn't necessarily your card. 
• Didnt pay your deposit by creditcard, but via iDeal or banktransfer after your booking? Your bank account isn't automatically registered to refund to. Scroll down to "How to change your refund to a bankaccount?" (see two options)
• We understand you want your deposit back as soon as possible; this is also in our favor. The process is time consuming though, meaning you may expect it back within 21 to 90 days (due to room inspection, admin costs, deregistration checc, etc.)
  • Room inspection - Your room will be checked by caretaker or assistants when the keys are returned or the lease has ended. Deposit is still processed after end of lease, not before.
  • Didn't leave your room clean or return your keys on time? - Costs for disposal of items and missing keys will be deducted from your deposit. The caretaker will report his findings and costs to the tenant and administration department within 2 weeks after end of lease date.
• You won't receive a notification when the refund process has started. - Feel free to contact us if you haven't received your deposit 9 weeks after the end of lease. Please check the card that was used to pay the deposit with.
• NOTE: As a result of rounding- and currency differences your deposit refund may show a deviation of 10 cents (e.g. if you paid €100,- deposit, the refund can vary between €99.90 and €100.10).

Please be patient! We try to process each deposit refund as soon as possible, but it is a large quantity and thus a time consuming process. 

How to change your refund to a bankaccount? 

• Did you pay your deposit in a different way than by creditcard?
• Did your creditcard expire or is no longer accessible?

1. Deposit refund proces to a Non-SEPA-country bank accountnumber

For non SEPA countries a transfer bank can deduct about € 20 to € 50,- transfer fee from the deposit amount we transfer. We do not cover these expenses.

When you have a non-SEPA country bank account or have another issue, please provide us your bank details via e-mail, here. 

2. Deposit refund proces to a SEPA-country bank accountnumber. 

Then we ask you to share a SEPA bank accountnumber* with us via your online account before the end of your lease on www.lievendekey.nl. 

*A bank transfer is free of charge when your bank is located in a SEPA country. 

Please note: a SEPA account needs to be open/available for at least 3 months after the end of your tenancy.

• We will transfer the deposit to this account after the end of your tenancy agreement.
• Unfortunately, we cannot refund the deposit to another credit card than the one you used when you booked the room

FAQ

Deposit delayed? Have you deregistered from the Municipality already?*

Your deposit refund will only be released when you are no longer registered on the address of your tenancy. Deregistration is required when you no longer live and no longer have a tenancy at the rented address! Questions if deregistration succeeded, can not be answered by us, but by the Municipality only.

When your deregistration fails or isn't done in time, local (tax) authorities can charge you for a time after your tenancy has ended with us, but were still registered on the address. Please be aware of this!

*this does not apply to summer school students, as they do not register on the address.

To which credit card will you refund my deposit?

Your deposit will be refunded to the credit card that you used when booking your room. Attention: this is not necesssarily the same as your bank account or credit card used for rent payments during your lease.

Activated a direct debit for your monthly rent payments?

Then it can be possible that your deposit will be refunded to that (direct debit) SEPA bank account (refund to credit card can be overruled). Please check both - credit card ánd bank account

My initial booking payment was not paid by credit card, how do I get my deposit?

Please read the instructions at 'How to change destination of your refund to bankaccount?'

How much is my security deposit?

This is stated in your tenancy agreement. First notice and article 3.5 or 3.7: This will be released after the end of your lease. This deposit is not to cover for your final rent. Positive amount on your balance will be paid back together with your deposit.

Can I have my deposit back in cash? On check out day?

We do not work with cash. You will have it back the way we received it from you. And won't have it refunded to you on the day you check out. See the text above.

Can my deposit be used for my last month rent?

No - You are obligated to pay the rent in advance ánd till the end of your tenancy agreement, also when you plan to leave days or weeks before. Please note: Your tenancy cannot be shortened and it is not allowed to sublet.