Lock Out Service (€)


Lock Out Service (€)

  • This lock out service is available 24 hours a day, 7 days a week.
  • This service costs 65 euro once you call them to come your way for help (extra surcharge possible, see information below).
  • De Key office, RA's and Student Caretakers cannot help you with a lock out.
  • VMB does not provide new keys, can only give you access.

The VMB Locked out service is available when:

  • You are the tenant of the room/studio (Attention, the tenant must be present in person!).
  • You are at your building.
  • You can show an official ID* 
  • You can e-mail a copy of your tenancy agreement to VMB Lock out service.
  • You are willing to pay the cost (minimum amount €65.00)**

If you have lost your keys, use the lock out service to regain access to your property. Then visit the page LOST YOUR KEYS via the link at the bottom of this page. VMB does not provide new keys!


STEP 1: Call VMB Lock out service (see call button below)

  • Please give your full name, address, date of birth and telephone number and inform VMB about the lock out.

STEP 2: E-mail your tenancy agreement to VMB Lock out service. (see form below)

STEP 3: VMB will make an appointment with you (usually within 90 minutes).

  • Once VMB arrives you (the tenant) can provide an ID.
  • After the ID check VMB will let you in.*

* Official ID:

Passport or European ID card. When your ID is in your room/studio VMB will ask a few questions to see if the above conditions are OK. By giving the correct answers you may show the ID afterwards.

** Payment

  • The lock out service costs €65,00. If you are not present at the agreed time, the costs can be higher on the basis of an hourly rate of €65,00.
  • The lock out fee must be paid to De Key. De Key will send you an e-mail with a payment link a few days later. The lock out service must be paid within 48 hours.
  • A payment reminder will cost an additional €10.00 per reminder.
  • The lock out fee is not negotiable and not changeable.

E-mail VMB Lock out service

For example: +31 6 12345678

When you can't upload, sent the tenancy agreement to this email address.