Lock Out Service
for Keyless rooms

EN
 

Lock Out Service
for Keyless rooms

  • Please inform the Lock Out Service you have a Keyless room!
    • When the Lock Out Service comes to open your door while the Keyless system is working normally, this service will costs 65 EUR (extra surcharge possible, see information below).
    • VMB Lock Out Service does not provide new keys.
    • 0031 (0) 20 760 8370

The VMB Locked out service is free of charge when the fault lies with the Keyless system.

The VMB Locked out service is available when:

  • You are the tenant of the room/studio (attention: tenant must be present in person!).
  • You are at your building.
  • You can show an official ID* 
  • You can e-mail a copy of your tenancy agreement to VMB Lock out service.
  • When the Keyless system is working normally and you still call the Lock Out Service you are willing to pay the cost (minimum amount €65.00)**

 

LOCK OUT SERVICE STEP BY STEP:

STEP 1: Call VMB Lock out service (see call button below)

  • Please give your full name, address, date of birth and telephone number and inform VMB about the lock out.
    • If you are calling with a friend's/neighbor's phone, because you left your own in your room, please also inform VMB with the phone number you're calling with.

STEP 2: E-mail your tenancy agreement to VMB Lock out service. (see form below)

STEP 3: VMB will make an appointment with you (usually within 90 minutes).

  • Once VMB arrives you (the tenant) can provide an ID.
    • If VMB can't find you, they might try calling your cell phone. We therefore recommend you inform them of a phone number you can be reached on at that moment.
  • After the ID check, VMB will let you in.*

* Official ID:

Passport or European ID card. When your ID is in your room/studio VMB will ask a few questions to see if the above conditions are OK. By giving the correct answers you may show the ID afterwards.

** Payment

  • The lock out service costs €65,00. If you are not present at the agreed time, the costs can be higher on the basis of an hourly rate of €65,00.
  • The lock out fee must be paid to Lieven De Key. Lieven De Key will send you an e-mail with a payment link a few days later. The lock out service must be paid within 48 hours.
  • A payment reminder will cost an additional €10.00 per reminder.
  • The lock out fee is not negotiable and not changeable.

When you can't upload, send the tenancy agreement to this email address. 

Email: helpdesk@vmb-security.eu
Tel:     0031 (0) 20 760 8370

 

VMB