Check-in information Prins Hendrikkade 189

Tenants can check in by themselves with our keyless system. Access to your room starts at 3PM/15:00 on the day your lease starts, not before.

With a keyless room you can enter at any day and hour after the start of lease. Registration e-mails for this keyless system are sent 1 week prior to the start of your lease.
Upon arrival, please check your inventory first and report a 'cleaning issue' when your room seems to be forgotten and/or bedding package is missing.
Booked within 72 hours prior to start of lease? - Please contact Guestcompass and your caretaker to share your contractnumber and info, to receive a keyless registration e-mail! Otherwise no entrance will be possible!

We advise all new tenants not to check in after office hours, as you might need help checking in for the first time. Our assistance is only available during office hours (Mon-Fri, 9AM-5PM).

See the Keyless FAQ below and help button for more info and instructions. Try asking a neighbor for help if you're experiencing difficulties with our keyless system, or try to reach the RA team or caretaker at your building via e-mail (see below).

Monday through Friday during office hours - Contact your caretaker in advance letting them know when you can be expected to arrive!
Outside of office hours - Tenants cán arrive at their own time; however, our assistance will only be available during office hours. In our App we provide all necessary instructions and troubleshoot to help yourself.